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Hindsight Is 20/20: Lessons Billers Have Learned |
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Online bill payment is fast becoming a mainstream consumer practice, with at least one-third of US households expected to pay bills via the Internet in 2004. Simultaneously, the emerging practices of electronic bill and invoice presentment are becoming increasingly common. Despite these positive developments, many companies remain uncertain about moving to electronic bill presentment and payment (EBPP) or electronic invoicing and payment (EIP) and about how to effectively transition their customers and trading partners to these methods.
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