Customers want stronger authentication for Web banking, says RSA PDF Print E-mail
An overwhelming majority of consumers would willingly ditch password protection in favour of stronger authentication technology for online banking, according to a global poll published by RSA security.

The survey of nearly 1700 customers in eight countries also found that the majority of account-holders - 82% - want banks and brokerages to monitor online and telephone banking transactions for suspicious activity - similar to the way that credit card transactions are monitored.

Furthermore, a massive 91% are willing use a new authentication method, beyond the standard username-and-password procedure, if their banks decided to offer stronger security.

Over two third of respondents (69%) say banks should replace the standard username-and-password log-in procedure with stronger authentication. More than half (58%) also want banks to ramp up telephone banking authentication.

But consumers are divided on the kind of stronger authentication they want. Nearly three quarters (73%) voted for "risk-based" authentication, which involves a behind-the-scenes assessment of the user's identity based on factors including log-on location, IP address and transaction behaviour. Around 40% said they would like to use a hardware token for authentication, while 56% opted for image-based authentication.

However, while many banks have begun moves to deploy stronger authentication over the past year, only 39% of account-holders are aware of it.

But RSA says the survey shows that phishing continues to erode trust in the online banking channel - with over half of resopndents saying security concenrs would make them less likely to sign up for Web banking. Another 44% say they have become increasingly concerned about other security issues, such as trojans and keyloggers, in the past six months.

 
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