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i2c Announces release InTouch for its proprietary IVR |
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i2c has released another industry first, “InTouch”. InTouch enables clients to autonomously change the welcome greeting and up to three announcement messages played when cardholders call the IVR for customer service.
i2c clients can access the IVR system via a telephone and interact with the IVR system to record, edit and/or re-record messages. InTouch gives i2c clients the flexibility they need to quickly deploy any messages or announcements without incurring the traditional risks associated with costly deployments.InTouch can play a variety of interesting announcements until an agent is available to take their call. These messages may provide product information, promote services or educate callers about the company. Messages can be scheduled to play on certain dates for holidays and events.InTouch can also be used to prompt callers to have information available before talking to a live agent (card numbers, account information, etc.) and helps prepare the caller, speeds up call processing and occupies the caller while they wait on-hold.Managed Card Program (MCP)MCP is a secure, cost-effective, flexible and scalable processing platform that provides multi-institution, multi-currency, and multi-lingual capabilities. MCP’s suite of easy-to-implement, unique and robust management tools provide comprehensive solutions to new and established players in the stored value sector. The technology is highly configurable and delivers custom solutions with features such as sales channel and commission management, not available from other providers. By managing the various aspects of cardholder services and sales channel management, MCP improves operational efficiencies, service quality and profitability.The customizable configuration of card parameters; including fees and other charges, card and transaction limits, service options and branding, ensures that tailored products and services can be quickly and easily launched. The ability to define business rules on an organizational card type, account type and individual card level enables i2c’s clients to adapt their programs to suit the needs of a diverse range of cardholders. Some of the featured benefits offered by MCP are: - - Admin Console - Client-configurable card program management (cardholder fees, card parameters, sales channel management and reporting, etc.)
- - Cardholder - Supports the end-to-end card lifecycle. Provides transaction history, access to value added services, funding from bank accounts, transfers and alerts etc.
- - Customer Service Console - Easy to use portal for CSRs to deliver service to the cardholders. Complete log of customer interactions and activity reporting
- - Sales Channel Management - Manages the revenue split for various card fees among the stake holders. Provides online reporting and tracking
- - IVR - Provides all services offered by cardholder website including items such as bank account verification, quick-pick list management using a regular phone
- - Live Operator Service - 24x7 live operator assistance in English and Spanish. I00% i2c employees, focused on card services only
- - Application Programming Interface (API) - Access to MCP functions using web services or a socked based API. Offers a comprehensive set of function calls including the ability to add user defined tags to records
- - Reporting & Notifications - Variety of reports available to different stake holders in the system. Ability to schedule reports and delivered to the inbox. Number of event driven notifications via email or SMS
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