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The Impact of 'Queue Frustration' on Canadian Consumer Behaviour |
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Late in April, NCR released the findings of Canadian consumer research on line-ups and how queuing is impacting consumers and organizations and businesses in many sectors. NCR now have available a 15-page White Paper that includes statistical data/charts from the research and more detailed insight into consumer behaviour and line-ups.
For example, the White Paper illustrates how line-ups may be having a significantly negative impact on organizations across industries like healthcare, retail, banking, hospitality, air travel and the public sector. You'll learn about how much time Canadians believe they spend in lines, the measures Canadians use to cope with long line-ups, consumers' expectations about what organizations should do to improve service, and the role that self-service technology can play in helping to reduce line-ups. The White Paper also looks at the latest trends in self-service technology. And finally, you'll find stats on similarly worded questions on queue frustrations, posed to consumers in the U.S., the United Kingdom, France, Spain, Italy, Germany and Australia. See how Canada fares compared to these countries. Link to NCR White Paper: http://www.ncr.com/documents/rhss_canada_queue_wp.pdf |
